Support

Every common question about Kampster, grouped by topic. If the answer is not here, write to us at help@kampster.com and a person replies.

General

Start with what you want to achieve, such as preparing for an interview or learning to use AI at work. Choose a relevant course or bring your own material, then build on what you know with personalized lessons and AI-guided practice.

Ask questions about your lessons or uploaded documents and check the sources behind the answers. You can also practise speaking and role-play conversations to prepare for situations you want to handle with more confidence.

Intelligent tutoring systems (ITS) adapt instruction and feedback to what a person knows and how they progress. Kampster brings this approach to your goals through personalized lessons, skill assessments, and an AI tutor you can ask for explanations and practice. It supports lifelong learning as your needs change, from a new language to new responsibilities at work.

Use Kampster on your own to assess and grow your skills. Bring it to your team to create learning, assess each person, and follow progress. Universities and government organizations can use it too.

Kampster helps you work toward a learning goal with lessons that build on what you already know. Your AI tutor answers questions and supports practice, while lessons adapt to your level and progress.

Kampster combines course management with a personalized learning experience: assessments help establish your starting point, lessons adapt as you progress, and an AI tutor helps you ask questions and practise what you are learning.

Article 4 requires AI providers and deployers to support AI literacy for staff who work with AI. It does not require a specific individual level, test, or certificate. Kampster can assess each person, personalize role-appropriate learning, and keep dated records. This supports Article 4 readiness. It is not legal advice; pair it with your compliance team.

You pay $25 per active user each month. An active user is someone who signed in and performed at least one learning action during the billing month. Business accounts start at 10.

No. Kampster follows Zero Data Retention. Your data is not used to train AI models.

Yes. On an enterprise setup, you can connect supported AI providers with your own API keys. Different commercial terms apply.

Yes. You can run a private deployment in your cloud or data center and connect it to your own AI models, database, storage, and servers. This requires technical planning and different commercial terms.

Email help@kampster.com with a screenshot of the problem. Write from the email used for your Kampster account, or tell us which email the account uses.

You can see how course lessons and assessment questions were made from the declaration shown with them.

Kampster grounds generated material and answers in specific source content. The assistant tells you when it cannot find an answer. Check important information against the cited source.

Solutions

Use Kampster on your own to assess and grow your skills. Bring it to your team to create learning, assess each person, and follow progress. Universities and government organizations can use it too.

Yes. Each use case works on its own: start with AI literacy, EU AI Act compliance, onboarding, or any single job to be done. Because everything runs on one skills engine, adding more later means no re-platforming: the same profiles, records, and reporting simply cover more ground.

They share one loop: assess a skill, close the gap with role-aware lessons, and prove capability with a verifiable record. Onboarding, upskilling, compliance, and hiring are all views onto the same underlying skill intelligence.

Most organizations start with the most urgent job, often AI literacy or EU AI Act readiness, then expand into onboarding, compliance training, and internal mobility once the skill data is in place. Book a demo and we will map it to your priorities.

AI Literacy

AI literacy is the ability to understand, use, and critically judge AI tools for your role. It includes knowing what AI can and cannot do, how to use it safely, and when to trust or question its output.

AI is already part of study and work. AI literacy helps you choose the right tool, protect sensitive information, and check an answer before using it. Article 4 of the EU AI Act requires providers and deployers to support the development of AI literacy for staff and other people who use AI systems on their behalf.

Start with a proctored assessment. Kampster maps your individual gaps to five-minute AI-tutored lessons, then adapts each lesson to your role, context, language, and ongoing performance. You skip what you already know and keep a dated result when you reassess.

Yes. Your assessment result shows what you understand and where to focus. Retake the assessment to see what changed. Team accounts can compare results across people and roles.

Kampster assesses AI literacy, provides role-appropriate learning, and keeps dated records that support Article 4 readiness. Article 4 does not prescribe a particular test, certificate, or individual level. Kampster does not determine compliance or provide legal advice; pair it with your compliance team.

Both. You can assess and build your own AI literacy. Team accounts can assign learning, compare gaps, and keep dated records across the organization.

EU AI Act

Staff and other people who operate or use AI systems on behalf of a provider or deployer. The measures should reflect their knowledge, experience, role, the systems they use, and the context and risks of that use.

About 30 minutes per person. Article 4 does not require a particular assessment or test; Kampster uses the result to identify gaps and personalize the learning that follows.

Yes. Use our standard version or add your own tools, policies, and use cases.

Article 4 does not prescribe a retake schedule. We recommend annual retakes as AI evolves, and another review when roles, tools, policies, or risks change.

Setting up your account usually takes 24 to 48 hours; contact our team and we'll get you started. Standard assessments deploy in days; custom builds take 1 to 2 weeks.

AI LMS

No. Kampster runs a strict zero-data-retention policy: your data is never used to train AI models.

Yes. Enterprise clients can connect Kampster to supported AI providers using their own API keys. BYOK is configured by request and is not included in the standard setup. Contact our team to confirm your provider and security requirements. Different pricing and commercial terms apply.

Yes. Private white-label deployments can run in your private cloud or data center and connect to your own LLMs, RAG, database, storage, and servers. This deployment requires technical scoping with our team and is not enabled by default. Different pricing and commercial terms apply. Once deployed, learning data remains inside the infrastructure you control.

An AI LMS uses AI to personalize what each person learns and reduce the manual work of building and assigning training. Kampster maps individual gaps, then adapts every lesson to the learner’s role, context, language, and ongoing performance.

Kampster is an AI-native learning platform. It does what an LMS does (deliver learning and track progress) but leads with assessment and verified capability, so you manage outcomes, not just course completions.

A traditional LMS assigns courses and records who finished. Kampster assesses skills first, skips what each person knows, personalizes every lesson around the gaps, and turns the result into verifiable proof of capability.

An LXP curates content for learners to explore; an AI LMS like Kampster assesses skills, builds the path around the gaps, and verifies capability. You get discovery and proof, not just a content shelf.

Yes. Use the Kampster library, upload your own documents and policies, or mix both; the engine turns either into role-aware lessons and assessments.

Yes: the web app plus native iOS and Android, with progress synced across all of them.

Skill Assessments

Upload a document or presentation. Kampster reads the source, then you choose what to do with it: ask questions, create a skill assessment, or build a course.

Kampster uses identity-verified, role-adaptive questions to measure the skills a role needs. The result connects each gap to lessons for the person’s level and role, and skips material they already know.

No. Start with a ready-made assessment from the Kampster Library. Use your own material when you need to assess a specific policy, process, or role.

Single choice, multiple choice, rating scales, open answers, and voice recording.

Yes. Choose which questions stay the same for everyone and which can adapt to the person taking the assessment.

Each assessment has testing dimensions and questions. Points from the questions produce a result for each part of the skill.

Yes. Duplicate a library assessment and adapt it to the skill, role, or material you need to assess.

No. Assessments created for an organization are visible only inside that organization.

Yes. Assign assessments and courses by department, role, or individual.

By default, Kampster blocks tab switching, tracks clicks and keystrokes, and measures time per question. Video and audio recording are available on request.

It depends on the skill. Each assessment page shows its validity period. Kampster Library assessments default to 12 months unless stated otherwise, and organizations can set the validity of their own assessments.

Yes. Set a date, time, or recurring period when the assessment is available.

Each assessment page shows its retake period. Kampster Library assessments default to seven days, and organizations can set the retake period for their own assessments.

Upskilling & Courses

Upload a document or presentation. Kampster reads the source, then you choose what to do with it: ask questions, create a skill assessment, or build a course.

Yes. Assign assessments and courses by department, role, or individual.

Yes. You can start any course without an assessment. Take the assessment first when you want Kampster to map your gaps, level, and role, then personalize what you learn.

Each assessment gap maps to parts of the course. Kampster keeps the lessons that cover those gaps, adjusts them to the learner’s level and role, and skips material they already know.

Yes. Upload a video and Kampster can create a transcript, questions, and an AI assistant grounded in it. The video itself stays the same for every learner.

No. Courses created for an organization are visible only inside that organization.

Yes. Turn personalization off when you want everyone to follow the same course from start to finish.

No. Add the material in its original language. Kampster can present the learning in each learner’s language.

AI Assistant

Upload a document or presentation. Kampster reads the source, then you choose what to do with it: ask questions, create a skill assessment, or build a course.

Kampster looks for supporting passages in your source. If it cannot find enough support for an answer, it tells you the answer is not there.

Yes. The AI assistant is available on its own. Without course context, it answers from the documents you add.

No. An organization can turn off the Kampster Library and use only its own material.

Yes. Enterprise clients can connect Kampster to supported AI providers using their own API keys. BYOK is configured by request and is not included in the standard setup. Contact our team to confirm your provider and security requirements. Different pricing and commercial terms apply.

Kampster uses models from OpenAI, Google, Anthropic, and Mistral, choosing a model for each task.

It tells you that the answer is not in the source. For an organization, Kampster also flags the question so the team can see where its material has a gap.

Skill Intelligence

Skill intelligence is organization-wide visibility into the skills your workforce actually has: where capability sits, where the gaps are, and how ready teams are. A skills intelligence platform turns individual results into a current capability map that leaders can act on.

Skill assessments are the verified data source: proctored tests that measure what each person can do. Skill intelligence is the visibility and analytics layer built on top of that evidence: it aggregates results into an organization-wide skill map, gap analysis, and readiness view.

From verified, proctored assessments, not self-ratings or manager estimates. Every strength and gap in the capability map traces back to an assessment result.

Capability broken down by team, role, region, and seniority, including where strengths concentrate, where the gaps are, and a readiness score per capability area that updates as people re-assess.

It turns each person’s gaps into personalized learning and gives hiring, staffing, and internal mobility a shared source of skills evidence. Reassess over time and the map shows what changed.

Yes. The same platform serves government and university workforces, giving each an evidence-based view of capability and readiness.

Onboarding

Employee onboarding software helps organizations bring new hires up to speed. Kampster goes beyond checklists and paperwork: it assesses a new hire’s real skills on day one, builds a role-aware path to close the gaps, and verifies readiness with a dated, verifiable record.

Each new hire takes a short, proctored onboarding assessment mapped to their role. Kampster measures what they can actually do, not what their CV claims, and shows exactly where the gaps are, so onboarding starts from evidence.

Every lesson is built around the hire’s assessed gaps and role. They skip what they know, start with relevant material on day one, and get a different next lesson as their performance changes.

Yes. Every assessment and course result becomes a dated, verifiable record of readiness, so hiring managers sign off on measured capability rather than a gut feeling.

Yes. The same assessment and role-aware path run for every new hire across roles, teams, and sites, so onboarding quality stays consistent no matter who runs it or where the hire sits.

A checklist confirms tasks happened. Kampster measures whether a new hire can actually do the job, assessing skills, closing the specific gaps, and verifying readiness, so you manage capability, not completed forms.

Compliance Training

Most compliance training software records completion: that someone reached the last slide. Kampster measures understanding with a proctored assessment, so your records show employees actually comprehended the material, not just sat through it.

Every assessment produces a dated, verifiable record per employee: who was trained, on which topic, when, and the score that proves understanding. You can export this evidence on demand for auditors and regulators.

Yes. Start from role, team, or risk exposure, then use the assessment result to personalize every lesson. Each employee covers what their job requires and spends more time on the gaps they still have.

Kampster assesses AI literacy, personalizes role-appropriate learning, and keeps dated records that support Article 4 readiness. Article 4 does not prescribe a particular test or certificate. Kampster does not determine compliance or provide legal advice; pair it with your compliance team.

Yes. The same measure-then-prove approach works for any mandatory training: policy, security, safety, or conduct. AI and the EU AI Act are the flagship case, but the platform is built to extend beyond it.

A dated record is created when an employee completes the proctored assessment. It shows the assessment topic, date, and result, and can be exported when your compliance or legal team needs it.

Clinical Trial Training

Upload study protocols, Investigator’s Brochures, laboratory and pharmacy manuals, safety guidance, slide decks, and other approved training materials. We define the exact source set with your team during setup.

Kampster AI structures the approved source material into proposed modules, role-based paths, and assessments. Your study team reviews and approves everything before it is assigned.

Yes. Common requirements remain consistent. Each person receives lessons based on their role and assessed gaps, and the path adjusts as they progress.

The affected learning can be updated and assigned as focused retraining. New completion records remain connected to the relevant study materials and protocol version.

Teams can track completion, assessment results, timestamps, certificates, and progress by study, site, role, or individual.

No. Kampster adds structured, protocol-specific learning alongside GCP, system, laboratory, pharmacy, and procedural training. It supports your training process but does not by itself guarantee regulatory compliance.

Skills-Based Hiring

Skills-based hiring evaluates candidates on what they can actually do through role-relevant assessment, rather than inferring capability from a CV, job title, or how well someone interviews.

Kampster assessments are identity-verified and role-adaptive. Questions adjust to the person while staying tied to the same role requirements, and proctoring confirms the score belongs to the person who took the assessment. Results give hiring managers evidence alongside interviews and reference checks.

Yes. The same identity-verified assessments measure your existing workforce, so you can identify promotion-ready employees and redeploy people into open roles based on proven skills instead of tenure or guesswork.

It reduces reliance on proxies like pedigree, previous title, or interview polish. Every candidate is assessed against the same role requirements, so results can be compared on the skills the job needs.

Use Kampster as an early, role-relevant screen and as evidence at the decision stage. It complements interviews and reference checks with measured proof of capability.

No. Use the same assessment for hiring, promotion, and internal mobility. When a person has a gap, Kampster can turn the result into lessons personalized to the role and reassess them later.

For Individuals

No. Kampster runs a strict zero-data-retention policy: your data is never used to train AI models.

Yes: the web app plus native iOS and Android, with progress synced across all of them.

A short skill assessment maps your strengths and gaps. Kampster starts you at the right level, builds five-minute lessons around what you're missing, and adjusts upcoming lessons from your course performance.

They're proctored. Focus and timing checks support a result you can show others.

Yes. When you pass, you earn a certificate anyone can verify in a single scan.

You can learn AI, data, soft skills, leadership, languages, sciences, and more. Every course uses the same process: assess your starting point, focus on your gaps, and verify what you learned.

No. The assessment meets you where you are, skips material you already understand, and adapts your path as you go.

Skill assessments are free. Courses run on a subscription, and one subscription gives you access to any course; you'll see the current pricing displayed in the app. On mobile, pricing and payment are handled through the Apple App Store or Google Play. Payments are secure, and we never store your credit card details.

Yes. Payments are processed securely by our payment providers: on the web through Stripe, and on mobile through the Apple App Store or Google Play. Kampster never stores your credit card details.

If you subscribed through the web app, cancel anytime from your account settings. If you subscribed through the mobile app, cancel from your device's subscription settings: on iPhone via Settings → your Apple ID → Subscriptions, on Android via the Play Store → Subscriptions.

You can delete your account anytime from your account settings.

Email us at help@kampster.com with a screenshot of the page; it helps us assist you faster. Please write from the same email you use for your account; if you can't, tell us which email the account uses so we can connect it.

Yes. If you already know the basics of where you were placed, tell your AI tutor where you'd like to start and it will help reorganize your starting point in the curriculum.

This happens if your time ran out or you switched tabs / lost focus. You can retake the assessment once its cooldown allows; the retake rule is shown on the skill's page.

You can share it directly to LinkedIn from the Kampster platform.

Your learning habit is a strength score from 1 to 10. Each day you finish at least one lesson counts as one repetition and moves the score toward 10; extra lessons on the same day do not multiply it. Missed completed days soften the score gradually instead of breaking a streak, so the focus stays on returning and maintaining the habit.

Yes. Each completed day without a lesson gently softens the score toward its 1-point foundation. It never collapses because of one missed day, and every new day with a finished lesson starts strengthening it again.

Regular practice builds the habit fastest, but we don't count streaks, so missing one day does not erase your progress. Your strength eases down gradually on completed inactive days and starts growing again the next day you finish a lesson.

When you need something specific on short notice, you can create a "fast-track" lesson in your course. For example, if you're learning Spanish and have a business meeting tomorrow, tell your AI tutor what's coming up and it will prepare you for it.

You can create practice sessions to strengthen a specific concept. For example, while learning AI prompt engineering, you could practice specifically on writing better prompts for email communication.

Yes. Each lesson builds on the one before it. Kampster uses your assessment and course performance to personalize what comes next, including reinforcement where you need it.

We're built for full AI transparency, in line with relevant laws. Below each course lesson, and on assessment questions, you'll see a declaration of how it was made.

All our materials are grounded in specific content; we don't let the AI invent things, which keeps hallucinations to a minimum. There's always some residual risk, so double-check anything important.

For Government

Public-sector accounts start at 1,000 users.

Kampster can host your data in our managed environment. For private sovereign deployments, Kampster can also run in your data center and connect to your approved LLMs and infrastructure. Private deployment requires technical scoping and is not enabled by default. Different pricing and commercial terms apply. Once deployed, data remains inside the environment and country you control.

Yes. You get a dashboard for users, content, department reports, and metrics, fully self-service.

Yes. Pick the parts you want. When you use both, assessment gaps shape each person’s learning path.

Yes. Upload your crest or logo, set your colors, and customize the appearance.

Depends on your framework and use case. Contact our team for a proposal aligned to your procurement process.

Yes, as an additional service. Contact our team with your current system, content type, and scope, and we'll scope the migration with you.

Yes: Azure AD, Okta, Google Workspace, SAP, and others. Send us your stack and we'll confirm.

Probably. Send us your language request and we'll configure it during onboarding, no extra charge.

Yes. We run 3-month pilots; reach out to set one up.

For Universities

Typically 1 to 5 working days after the discovery call. We handle the setup with you, then hand over once your team is ready.

Yes. You get a dashboard for users, content, department reports, and metrics, fully self-service.

Yes. Pick the parts you want. When you use both, assessment gaps shape each student’s learning path.

Kampster supports Article 4 readiness. You can assess and train staff on AI literacy and keep dated records. It is not legal advice; pair it with your compliance team.

Yes. Upload your crest or logo, set your colors, and customize the appearance.

Depends on your framework and use case. Contact our team for a proposal aligned to your procurement process.

Yes, as an additional service. Contact our team with your current system, content type, and scope, and we'll scope the migration with you.

Yes: Azure AD, Okta, Google Workspace, SAP, and others. Send us your stack and we'll confirm.

Probably. Send us your language request and we'll configure it during onboarding, no extra charge.

Yes. We run 3-month pilots; reach out to set one up.

Institution accounts start at 50 users.

Yes. Run assessments and courses for students, faculty, and professional services. Each person gets a path based on their assessed gaps, while each cohort has its own dashboard and reports.
Still stuck?Ask us.
Email support

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