Mastering the Customer Journey: Pre-Workshop Questionnaire.
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Thank you for taking a few minutes to complete this short questionnaire ahead of our upcoming workshop, Mastering the Customer Journey. Your insights will help us understand how you currently view the customer journey, where strengths already exist, and where there may be opportunities to enhance our processes, policies, and ways of working to better support our customers.
The questionnaire should take no more than 8 minutes to complete. We genuinely appreciate your time and honesty. Don’t forget to read your personalised report that will be generated at the end to help you reflect on your role in the customer journey. Your perspective is essential in shaping both our workshop and our shared long-term impact, as we aim to Align, Influence, and Transform the customer experience together.
What it measures
Your Role in the Customer Journey
Assessing knowledge of the end-to-end journey and cross-functional impact.
Handling Customer Situations
Practical application of CX knowledge through specific scenarios.
Identifying Pain Points
Identifying barriers to seamless customer experience from both employee and customer perspectives.
Your Impact on Customer Experience
Understanding the link between personal performance and company results.
Adapting to Change
Measuring mindset and resilience regarding organizational change.